Question 1

Which areas do you cover?

Accepted Answer

We work in a 40 mile radius of Bournemouth where we are based. So Dorset, Hampshire, and up to Yeovil and Salisbury.

Question 2

Who are your clients?

Accepted Answer

Our clients fall into the following categories -- Home Owners, Landlords, Property Management Companies, Housing Associations, Estate Agents, Solicitors, Local Authorities, and Builders.

Question 3

What do you move for them?

Accepted Answer

We move furniture and appliances, full house clearances, general waste, garden waste and commercial waste.

Question 4

Will the house clearance take everything?

Accepted Answer

Absolutely. Other than fixtures and fittings, and prohibited substances, yes. Our service will be a complete clearance. In the case of fixtures, we may also be able to remove them however.

Question 5

I only need a few items moving....

Accepted Answer

No problem whatsoever. We can move individual items.

Question 6

The tenant has left us a complete bomb-site. Can you come in and put it to rights?

Accepted Answer

Of course. The only situation where we will turn down a job is in the case of a serious health risk.

Question 7

Do I need to be on site for the clearance?

Accepted Answer

Not at all. Just meet us there or arrange the keys with us beforehand, that is all that is required.

Question 8

Is there anything you don't move?

Accepted Answer

Hazardous products are outside our scope I am afraid -- gas, oil, propane tanks, toxic materials, chemicals and asbestos.

Question 9

We've been given probate - can you locate important documentation?

Accepted Answer

100%. If for whatever reason you need something important unearthed, we will look out for it, and in the case of documentation, we handle all paperwork carefully.

Question 10

How much does it cost to clear a house?

Accepted Answer

Our work is normally in the £500-£2500 range. However the job involves several variables -- the volume of goods, the size of the property, the access to the property, the number of floors in the property, any garden and outbuildings, the state of the property, any unusual or very large items, the type and quantity of goods for the waste centre, and the time window for the job, to name the key considerations. We also factor in goods that we can subtract as collateral value. But nothing is as precise as a simple quote....

Question 11

I need an exact price before you come round....

Accepted Answer

We can give you a ball-park figure on the phone, but a proper quotes require us to visit the site.

Question 12

How do we pay you?

Accepted Answer

We accept Cash or BACS Transfer, and provide you with an invoice.

Question 13

What is your complaints policy?

Accepted Answer

In the event of a problem, the onus is heavily on us to rectify the situation. We strongly advise clients therefore to inspect a property as soon as convenient after a clearance. As we are honest, reasonable and responsible traders, we would have alerted you already if we were aware of an issue.

Question 14

Do you recycle?

Accepted Answer

Yes, absolutely. We have an informal contract with a local charity who pick up everything that can be reused. We also have neighbours who enjoy boot sales, so even if we are too busy to go, they will sift the detritus for things with a life. The rest goes to waste disposal, who recycle 90% of what they receive.

Question 15

Are you licensed to dispose of waste?

Accepted Answer

Yes - see the box below for our registration details

Dorset House Clearance

We are based in Ferndown just on the periphery of Poole & Bournemouth; this means we are essentially a Dorset House Clearance Company…but of course we can work further afield.

We are available on 07793 251 677